Frequently Asked Questions

What items do you hire?

While we have a large varied range of beautiful items, only a few of them are available for hire outside of a styling package. We have a full list of our hire items [here]. These include items such as backdrops, sweet carts and LOVE lights.

 

Is there a minimum spend?

Yes. The minimum spend for prop hire is £150 (this does not include delivery costs). If you would like your props dressed with our décor, we do offer a styling service (subject to availability) at an extra cost.

 

What is your hire duration?

Our hire periods depend on the type of event you are hiring the items for, and will be agreed prior to booking. In most cases the hire is for the duration of the event (up to 24 hours). We will arrange to deliver & set up the items for you at the required time and return at the agreed finishing time, usually the same day to collect our items (or morning after for venues with limited evening access).

 

We understand that in some circumstances you may want your venue set up a day or so before your wedding, so we can always plan this in for you and will always work closely with you and your venue to make sure you have everything set up for the big day, we will charge a fee for extended hire periods.

 

Do your prices include VAT?

Yes. All of our prices include VAT.

 

Do you require a deposit for styling services?

Yes, we do. If you would like to confirm your booking, a non-refundable 50% deposit payment is required (unless otherwise advised). This along with a signed quotation confirms your booking and secures your event date in our diary.

 

If your event is less than 8 weeks away, full payment is required on booking. No exchange of items will take place without full receipt of the payment and the damage deposit.

 

Once deposit is received and signed quotation is received your contract is binding and you have agreed to our full terms and conditions.

 

Do you require a damage deposit?

Yes, we do. This is to cover any losses, breakages, damages, dirty items or items not returned in their original condition. In the event that items are missing, damaged or un-returned a replacement charge will apply for each item affected. A full list of these costs will be included in your quotation.

 

  • The damage deposit for prop hire is 20% of the total hire cost.

  • The damage deposit for venue styling services is £200.

Damage deposits should be refunded to you within 7-10 days after your event.

 

Do you charge travel fees for venue styling?

Yes. Travel to venues within 10 miles of CV10 is free – a charge of 45p/mile is payable per mile thereafter. If your venue is further than 50 miles away, please contact us prior to booking as we will need to quote you for travel.

 

Are delivery & collection charges included in prop hire prices?

No. Delivery & collection charges are not included and will be added to your quotation. We do not offer collection from our base. We will deliver and collect items ourselves - the cost of delivery and collection will be based on mileage from our base to the agreed delivery & collection point.

 

Delivery & collection within 10 miles of CV10 is free.

Delivery & collection outside 10 miles of CV10 is charged at 45p per mile thereafter (up to 50 miles). If your venue is further than 50 miles away, please contact us prior to booking as we will need to quote you for travel.

 

What areas do you cover?

We are based in Nuneaton, Warwickshire, but we love to travel. We offer our services to the surrounding counties, and beyond – it all depends on how much you’re willing to pay for our travel costs. Just give us a call and we can quote you.

 

What is your cancellation policy for styling services?

In the event that a confirmed booking should be cancelled by you, we require formal written notice advising of the cancellation.

  • Besides the refundable damage deposit all monies paid for the booking are completely non-refundable and will remain the property of BWD. Your damage deposit (if paid) will be refunded to you within 7-10 days of cancellation.

 

Bespoke Wedding Design Ltd reserve the right to cancel the booking in the following conditions:

  • If the venue is closed on the day of the event due to circumstances beyond our control.

  • If it might unduly prejudice the reputation of Bespoke Wedding Design if the client does not comply with any of the conditions to be complied with which are set out herein.

  • In the event of exceptional circumstances that may jeopardise the safety of our staff such as terrorism, a crime incident, or forces of nature such as earthquakes, flooding or extreme bad weather conditions like snow or ice.

No refund will be issued for cancellations under the above circumstances.

Bookings are transferable to another date within 18 months of the original booking (subject to our availability).

 

What is your cancellation policy for prop hire items?

In the event that a confirmed booking should be cancelled by you, we require formal written notice advising of the cancellation.

  • Cancellations made within 7 days of booking will be fully refundable (unless you event is less than 7 days away).

  • Cancellations made outside of 7 days of booking and prior to 8 weeks before your event date will receive 50% refund.

  • Cancellations made within 8 weeks of your event date will not be entitled to any refund.

Bookings are transferable to another date within 18 months of the original booking (subject to our availability).

What kind of payments do you accept?

We accept payments via Debit Card/Credit Card (online via our website or on our portable card machine if in person) and Bank Transfers. Please contact us for our bank details – please remember it may take a few days for payments by Bank Transfers show in our account.

 

What is an Event Stylist?

An Event Stylist is passionate, creative and they LOVE everything about styling! Our team just love the process of being able to design memorable experiences for you and your guests. Styling sets the tone, atmosphere and over-all guest experience for your event. We take your vision and turn it into an incredible reality that exceeds you and your guests’ expectations.

 

Do you charge for an initial consultation?

No, we don’t. We offer your first consultation complimentary, either at your chosen venue or at a location agreed (such as a local coffee shop etc.) to discuss all your needs and vision in person. We are more than happy to provide unlimited contact via email and phone with changes and amendments throughout the process. Additional meetings, consultations, venue showings etc. will be an additional charge of £50 each.

 

Do you have a studio or a showroom?

No, we don’t. Unfortunately, at the moment we do not facilitate appointments at our base. We are more than happy to meet you at a location that suits you.

 

How much will styling cost?

That’s a really great question, and also really hard to answer! If you mean full venue styling services that include creative design, visual styling plan, delivery, installation, pick up and pack down then the short answer is, “it depends!”.

 

It depends on things like…

Is your event on a public holiday?

Where is the venue?

Is your venue easy to access?

How many guests do you have?

Is styling for the ceremony, reception or both?

Are you supplying any items?

How little or much styling would you like?

Do you want us to do the complete setup or only part of it?

 

As you can see, there are a lot of factors that contribute to the final price.

 

We have tried to cover as many aspects as possible in our example package prices to help give you a guide on the prices to expect. However, we are here to help and the best thing to do is have a chat with us and we will walk you through the process and come up with a full design and costing for your wedding that is tailored to you and your guests.

 

As we work through the process, we’ll help you figure out what you want, and keep you within your overall budget and provide you with a styling quote.

 

How long are quotes valid for?

Our quotations are valid for 1 month from the date of issue, unless otherwise stated. Your quotation is not considered confirmed until deposit is paid and a signed quotation is received.

 

Should your quotation validity lapse unfortunately we cannot guarantee the availability of our items/services, any special offers and there may be potential price increases.

 

Do you have packages?

We have put a few packages together as examples to show what’s included in the costs. Our basic packages are;

 

Full venue styling

Partial venue styling

Essential area styling

Ceremony styling

 

All packages can be tailored to your requirements, so if you don’t want a certain element listed within a package, we can remove it, replace it or upgrade it – the choice is yours! Just ask. Have a look at what’s included in our packages [here].

 

When should I start looking at styling for my wedding?

It all depends if your date is available – we only do one wedding a day so if your date is already booked, we are unable to help with styling – therefore we recommend that if your wedding is during the more popular summer months, to book styling as soon as possible as dates get reserved quickly. However, for dates in quieter cooler months you could book between 6-12 months in advance.

 

When is the final balance due?

Your final balance is due 8 weeks prior to your event unless otherwise stated. Should your event fall within less than 8 weeks the full payment will be required at the time of booking.

 

No exchange of items will take place without full receipt of the payment and the damage deposit.

 

Do you charge for installation/take down?

There are a lot of factors that will determine what your additional fees may be. We try our best to ensure that all fees for delivery, installation, dismantle & collection etc. are affordable.

 

Our fee for this services is included in our Venue Styling Packages. This is to cover the cost of our time during installation/dismantle and any additional staff we may need to bring along to meet time constraints. All fees are clearly listed on your quotation.

 

The installation/dismantle fees for dry prop hire, is included in the hire price (this does not include styling of props, we do charge an additional fee for that service).

 

Some additional charges may include:

  • Travel fees to your venue (if any)

  • Access to the venue – lots of stairs, limited lift access, limited time for installation

  • Other expenses (see full terms & conditions)

  • Public Holidays & certain dates of the year listed below have a 10% surcharge applied.

Christmas Eve            24th December

Christmas Day            25th December

Boxing Day                 26th December

New Year’s Eve          31st December

New Year’s Day          1st January

Valentine’s Day           14th February

 

Can you offer a discount?

We are unable to offer a discount as we consider our pricing to be competitive and fairly priced.

 

Can you recommend a venue?

We have such an extensive variety of venues that we would love to recommend and consequently there are too many to list here. However, we would be more than happy to recommend venues depending on the look, feel and style of event you are wishing to achieve!

 

Do you hire out the smaller décor items?

We offer a range of styling packages which include décor; however, we do not hire out smaller décor items separately. We have a range of larger props that we hire out, and you can choose to add on a styling option at an extra cost.

 

Do you sell décor?

No. Most of our décor items are part of our hire range. However, we do sell custom signage which you can purchase from our online store [here].

 

Do you use fresh flowers?

It depends. We strongly recommend that you use a qualified florist to provide all your wedding flowers, as we do not provide fresh floral arrangements or bridal bouquets. We provide fresh foliage and select florals with some of our styling options. We can, on request source florals for you separately - a quote for this will be included in your invoice.

 

Pricing

All individual quotes given will be specific to your requirements discussed during the initial consultation & reflect the current prices listed at the time of booking. Prices may be subject to change & availability according to our terms and conditions.

Lost or Damaged Items Prior to Your Hire

If an item you have booked is damaged or lost prior to your hire taking place you will be informed and we will make every effort to replace the item like for like. Due to many of our items being one offs this may not be possible or if this is unsatisfactory, you will be entitled to a refund for that item only. No further compensation will be due.

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©2020 by Bespoke Wedding Design Ltd.